William Hill’s reputation just keeps getting worse. A long time customer recently had his account suspended after he made a 100 Euro bet at -250 odds on a soccer game in Romania. The live wager bet, made at the 70 minute mark with the score 3-2, was on over 5.5 goals.
The bettor explains:
I bet on live market, over 5.5 @ 1.4 100 euro ( at 3-2 , min 70. final score was 4-2). I have placed many bets with William Hill so far. After the game ended, they gave me the winnings, 140 euro. 15 minutes after, they took the winnings back saying the match is investigated. And 2 days later they suspended my account.
William Hill sent the bettor an email, saying “I write to inform you that your William Hill account is currently suspended and your funds temporarily retained following bet(s) which were placed on the Football match between CS Rapid CFR Suceava and Unirea Tarlungeni, as this match is now under investigation by the relevant sporting body due to suspicious play and betting activity. Whilst I appreciate you may feel frustrated with this matter, our actions have been undertaken in strict accordance with the terms and conditions you agreed to upon registration.”
After the bettor followed up days later, he received this email from William Hill:
Unfortunately there is no further update. The matter has been reported to the various authorities concerned however until we hear back from them we will not be in a position to offer any refund of the monies or update your account status.
Regrettably these investigations do take some time and we have no influence as to how quickly they are resolved and in the meantime we are not updated as to progress. Whilst this may be difficult for the customer to deal with and to accept unfortunately there is no way we are able to release funds in such cases until we are informed that any investigation is complete and no suspicious betting was undertaken.
If you have further questions, please do not hesitate to email us. Alternatively, you may contact us through our Live Chat facility and we would be more than happy to discuss any issues or concerns that you have with our products and services.
Match-fixing is very real, and sportsbooks need to be on the lookout and protect themselves from these type of wrong-doers. But suspending all accounts who made wagers on the game, regardless of size of wager, shows an amazing lack of intelligence and judgement from a sportsbook.
Something is very wrong at William Hill, and gamblers should be careful about doing business there.